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International Customer Contact Center & CRM Exposition 2002

July 11-13, 2002 China World Trade Center Beijing

About the Exhibition

    With network times developing, It will be the best choice for the companies desired to advance their competition ability to set up a Customer Contact Center as well as to improve the level and attitude of service.

    It is estimated that the market share of Global Call Center will reach 5,860 million US$ in 2003.

The forecast of increase in Global Call Center outsourcing market: The market share was 1,700 million US$ in 1998, which took up 74 percent of the whole market; It is estimated that the market share will increase 27 percent annually and reach 4,200 million US$ in 2003.

The forecast of increase in Global Call Center operation market: The market share was 700 million US$ in 1998; It is estimated that the market share will increase 27 percent annually and reach 2,300 million US$ in 2003.

The forecast of increase in Global CRM market: The production value is US$5,000 million in 2000 and it is estimated to reach US$19,000 million in 2004.

    China is a large potential market waiting for further exploration.

    Along with China entering WTO, the retail service industry such as telecom industry, banking, security and insurance industry will open their markets to foreign competitors which will make the competition hotter than ever. More and more equipment suppliers as well as the service providers are entering the market, and the market share for the customer service integrated system in which the call center is on the stage will experience fast expansion period.

There had been more than 790,000 seats (excluding those in Beep-Page Companies) for Customer Contact Center in Mainland China at the end of 2000, the market share of which reach 8,359 million.

There had been about 620 companies including those providing relevant products , services and operations in the Call Center Industry by the end of 2000. The system integration and application software providers held 49 percent market share, making up the mainstreams of the Call Center industry.

There had been about 37 companies engaging in the business of outsourcing Call Center by the end of 2000, which held about 3,200 seats. The review and forecast for the China outsourcing market.

After having experienced a period of rapid increase, the domestic CRM market reached about 45 million in 2000. CCID has conducted the forecast research of domestic CRM market according to a great deal of investigation and analysis.

• Are the domestic companies willing to purchase and employ CRM system?

Who Should Exhibit

Technology forum：

1. The latest technical application and growth trend of Call Center and CRM.
   
   
2. Industry Customer Care Center solution.
   
   
3. How to improve the operation and service ability for Call Center.
   
   
4. Call Center outsourcing service.
   
   
5. Industry characteristic and Call Center environment constructing.
   
   
6. Growth trend and industry application of voice technology.

News：：

1. website（www.estzdh.com）：
   Fully utilized the advantage of the region-cross and boundaries-cross nature of web to attract broad attention and participant of domestic and foreign relevant person.
   
   
2. Advertisement:：
   Advertise on more than 20 special media and more than 10 mass media, as well as assist participant companies to publish paper on collaborate media.
   
   
3. Direct mail：
   Distribute audience invitation to various industry consumers in both local and international scale, as well as the exhibition information through the Expo database.
   
   
4. Consulting for Call Center:
   Co-operate with well-known Call Center manufactory, as well as set up sign up and Call Center consulting hotline. Conduct latest information distribution through more special and authority way.
   
   
5. Press office:
   Organizers invited over 100 medias to the fair. These media will get firsh-hand information from the press office.

Spectator Organize：

    More than 20,000 audiences coming industries including those of telecom, insurance, banking, securities, post, electronic power, civil aviation, tourist, railway and manufacture are supposed to be invited to the Expo.

Exhibition Fees:

1. Shell Scheme (Minimum size of 9 sq. m)
   Price: 3240USD/9s.q.m
   Includes: Side and rear walls, Carpeting inside the stand, Fascia board with company name. Two spotlights, One information counter (100Lx 50Wx75Hcm). Two folding chairs, One 13A/22V socket, Daily cleaning service.
   
   
2. Raw Space (Minimum size of 36 sq. m)
   Price: 340USD/per sq. m
   Note: No furniture and power facilities are provided. Exhibitors should design and elect the exhibition booth on their own.
   
   
3. Keynote speech：5000USD/50min. (July.11.2002)
   
   
4. Technical seminar：2500USD/50min. (July.12-13.2002)

Sales Promotion:

1. You can get 15% off, If you reserve stand before 1st, Feb 2002.
   
   
2. You can get 10% off, If you reserve stand before 1st, Apr 2002.

Floorplan:

Download the floorplan