“Avaya has come out with a contact center application, the Avaya Aura Contact Center that actually is next-generation in the truest, most proper sense of the phrase.” – TMCNet
“Avaya's biggest announcement since the acquisition of Nortel sees the company releasing a slew of contact center and workforce optimization applications, all based on Avaya's Aura architecture.” – eWeek
“The new suites integrate Nortel technology acquired last year and add support for standards, virtualization and increased scalability.” – InformationWeek
“Avaya's release today of a new midmarket contact center product, an update to its analytics offering, and its entrance into the workforce optimization (WFO) market were signals that the company is following through on its pledge to take full advantage of its Nortel acquisition, according to analysts.” – SearchCRM.com
“a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking.” – ZDNet
“This is a complete solution: a complete stack that we can take to market,” said Jorge Blanco, vice president of contact center marketing for the vendor. “For partners, we see it as an opportunity to increase their share of wallet and also simplify support interactions both pre- and post-sale�！报C ChannelWeb
“I was also struck that, as much as any one product or capability, what Avaya is hoping to highlight with today's announcement is that it's executing on the product roadmap it announced in January, that it's meeting the commitments it's made to the marketplace as it digests its Nortel acquisition and squares off against Cisco。” – No Jitter
“我同樣震驚的是，對于任何一種產(chǎn)品或性能， Avaya公司在今天的公告中所要強調(diào)的是，他們已經(jīng)按照1月份發(fā)布的產(chǎn)品路線圖在執(zhí)行了，也就是說，他們正在履行收購北電（Nortel）和向思科宣戰(zhàn)時，對市場所作出的承諾�！报C No Jitter
“Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January, Drew Kraus, an analyst with Gartner told CRM Buyer。” – CRM Buyer