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· <a href='http://www.ctiforum.com/factory/f03_08/www.concerto.com/Aspect09_0901.htm' target='_blank'>Aspect被评为全球呼叫中心排班管理市场领导者</a> &nbsp;<BR>
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· <a href='http://www.ctiforum.com/factory/f06_06/www.utry.cn/utry09_0803.htm' target='_blank'>呼叫中心的技术创新源于管理文化的变革</a> &nbsp;&nbsp;08-17<BR>
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